By booking a service with Bond Cleaning Mornington Peninsula, a business name of Tumber Sons Pty Ltd, the client agrees to the terms outlined below.
Effective date: 1 October 2026 ABN: 76 653 623 511
Bond Cleaning Mornington Peninsula provides professional cleaning services, including residential, commercial, end-of-lease and bond cleaning, carpet steam cleaning, tile and grout cleaning, and upholstery cleaning, based on a standard service checklist. Our services are designed for cleaning purposes and do not include restoration or repair work.
The following items are not included unless quoted separately:
Additional services such as carpet steam cleaning, upholstery cleaning, flea treatment, or appliance cleaning must be requested in advance. Permanent stains, aging surfaces, and pre-existing damage cannot be guaranteed to improve.
The property must be accessible and reasonably cleared for cleaning. Clients must ensure:
If utilities are disconnected or access is unavailable on arrival, the appointment will be treated as a cancellation and a $60 fee may apply. If the client asks us to proceed with limited or no power or hot water, we are not responsible for areas affected by these limitations.
If the property is furnished and the client would like furniture cleaned (including furniture wipe-down, sofa or mattress steam cleaning), this must be requested in advance and will be quoted separately.
Properties that are heavily neglected or unsafe may be re-quoted or declined.
All quotes are based on the information provided by the client, including property size, services requested and condition. The quoted price is fixed provided the property matches what was described at booking. If the actual condition, size, or scope is significantly different, any additional work or specialist treatment will be discussed with the client before it is carried out.
No additional chargeable work will be carried out without the client’s approval. If additional work is not approved, we will complete the original booked scope where appropriate and advise the client of any areas affected.
Travel charges may apply for key collection or locations outside the normal service area.
Payment is required on arrival unless agreed otherwise in writing. Work may be delayed or paused until payment is received. Late payments may attract additional fees.
Cash and bank transfer attract no surcharge. Credit and debit card payments attract a surcharge. Afterpay payments attract a 6% surcharge and must be arranged in advance.
A minimum of 24 hours notice is required for cancellations or rescheduling. Same-day cancellations, denied access, or disconnected utilities may incur a $60 cancellation charge.
If the client cancels after our team has attended or cleaning has commenced, any work already completed remains chargeable. Any services not completed will be adjusted or refunded accordingly.
Bond Cleaning Mornington Peninsula provides a 7-day guarantee for inspection-related cleaning issues within the agreed service scope. Clients must notify us within 7 days and allow us the opportunity to return and rectify the issue.
For end-of-lease and bond cleans, this applies as a bond-back guarantee: if your property manager or agent identifies a cleaning issue within the booked scope, contact us within 7 days and we will return within 48 hours to rectify it at no charge.
The guarantee does not cover:
If a third-party cleaner is hired before we are contacted, the guarantee is void.
Standard carpet steam cleaning is suitable for carpets in normal end-of-lease condition. It improves hygiene and appearance but does not include restorative treatment for heavy traffic soiling, strong odours, excessive pet hair or deeply embedded dirt, and cannot guarantee removal of permanent stains, discolouration, wear or fibre damage.
Clients must disclose before booking any pet accidents, urine contamination or ongoing odours. Standard steam cleaning does not treat urine contamination on its own, and enzyme treatment may be required at an additional cost. Where heavier carpet conditions are present, clients are asked to provide clear photos before booking so the right treatment can be quoted.
Drying times vary depending on ventilation and weather conditions. Clients accept responsibility for drying time after service.
Clients must provide correct access instructions and secure pets and valuables before service. If access cannot be gained at the scheduled time, the visit will be treated as a cancellation.
Bond Cleaning Mornington Peninsula holds $20M public liability insurance for cleaning operations. However, we are not responsible for:
Any concerns must be reported within 7 days with photos where possible. We will arrange a return visit if the issue falls within the original cleaning scope. Refunds are not issued without the opportunity to re-attend.
We may take before-and-after photos for quality control and dispute resolution. Photos are kept for internal records only.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded, it is limited, to the extent permitted by law, to re-supplying the cleaning service or paying the cost of having it re-supplied.
A note on these terms: these terms set out how we work so every job runs smoothly. If anything here is unclear before you book, get in touch and we’ll talk it through.
