Legal

Privacy Policy

Bond Cleaning Mornington Peninsula, a business name of Tumber Sons Pty Ltd, values your privacy and handles personal information with care and respect. This policy explains how we collect, use, and protect your information when you interact with our business.

Effective date: 1 October 2026 Last updated: October 2026 ABN: 76 653 623 511

1. Information We Collect

When you contact us or book a service, we may collect details such as:

Name
Phone number
Email address
Property address
Service and booking information
Property access details, such as key collection, lockbox or entry instructions
Photos you send us of the property, for example to help us quote carpet or property condition
Before and after photos taken by our team during the clean
Your agent or property manager's details, where you provide them for a re-clean or inspection issue

We only collect information that is necessary to provide our cleaning services. Photos are taken of the property, not of people, and are used for quality control, quoting and resolving any disputes.

2. How Your Information Is Used

Your information is used to:

Process and manage bookings
Communicate about appointments
Send invoices or receipts
Respond to enquiries and support requests
Arrange re-cleans and resolve any issues raised by you or your agent
Send follow-up messages, such as feedback or review requests

We may contact you by phone, SMS, email or WhatsApp about your booking. You can ask us to stop sending follow-up or marketing messages at any time by replying STOP or contacting us directly.

We do not sell or trade customer information to third parties for advertising.

3. Cookies and Website Analytics

We take reasonable steps to protect personal information from unauthorised access, misuse, or loss. Access to customer information is limited to what is required to operate our business. Property access details, such as lockbox codes, are only shared with the team attending your clean.

4. Information Security

Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the site and to improve your experience. These tools may collect non-identifying information like pages visited and the type of device used.

We also use Google Ads. If you reach our website through an ad, a click identifier may be recorded with your enquiry so we can measure which ads lead to bookings. This helps us manage our advertising and is not used to sell your information.

If you submit an enquiry or request a quote through our website, the details you provide are used only to respond to your request. You can disable or limit cookies at any time through your browser settings.

5. Third-Party Providers

We may share information with trusted parties only where needed to provide our services, including:

Our cleaning team and contractors who attend your property, who receive the address, access details and job information they need
Booking, customer management and messaging software we use to manage enquiries and appointments
Payment providers, including card processors and Afterpay
Your agent or property manager, where needed to arrange or confirm a re-clean
Our insurers, legal advisers or relevant authorities, where needed to handle a claim or dispute, or where required by law

These providers manage information under their own privacy and security policies. Some of the software we use, such as customer management and Google services, may store information on servers outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure your information is protected.

6. How Long We Keep Your Information

We keep personal information only for as long as it is needed to provide our services and to meet our legal, tax, and insurance obligations, or to resolve any disputes. When it is no longer required, we securely dispose of it.

7. Access and Updates

You may request access to your personal information or ask for corrections by contacting us directly.

8. Complaints

If you have a concern about how your personal information has been handled, please contact us first and we will work with you to resolve it. If you are not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Questions about your privacy? If anything here is unclear, get in touch and we’ll be happy to explain how we handle your information.